At Pro-Active, we are committed to your satisfaction with our counseling services. However, as counseling is a time-based and personalized service, we are unable to offer refunds for completed sessions.
Policy Highlights:
- Session Cancellations: Clients must notify us at least 24 hours in advance to reschedule their session without a penalty. Missed sessions without prior notice are non-refundable.
- Program Packages: For bundled counseling packages, refunds are available only for unused sessions, provided a written request is submitted within 14 days of purchase.
- Satisfaction Guarantee: If you are unsatisfied with the first session, we may offer a complimentary follow-up session or additional resources to better meet your needs.
Your trust is essential to us, and we are committed to addressing your concerns with fairness and professionalism.